Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.

Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!

Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.

• $1.65 transaction fee
• Payment will reflect immediately as a pending payment on your account

In person: Visit any authorized payment center to pay your bill.

• $1.50 convenience fee
• Payment will reflect immediately as a pending payment on your account

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

• Available for residential and commercial customers.
• There are no fees associated with payment plans.

Long-Term Payment Plans

Extended long-term payment plans are available for a limited time. A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.

Until February 28, 2022:

• Up to 24 months with no down payment requirement.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill.

Pay the same amount each month. There are no extra fees.

• Your monthly budget bill is the average of your previous 12 bills.
• The budget amount is reviewed periodically and may increase or decrease based on how much energy is used.
• This option is available for small businesses, mid-size businesses, and places of worship.

Manage Account

Easily manage your bill or make payments online 24/7.

eBill

24/7 online access to view, pay, or print your bill from anywhere.

• Receive email or text notifications when a new bill is ready or before your bill is due.
• Free same day payments from your bank account.
• eBill is available for both residential and non-residential customers.

Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.

• The form requires a physician's statement and signature.
• Completed forms may be emailed to DEMedical@domenergy.com.
• The form must be renewed every 12 months.
• A medical notification does not guarantee uninterrupted power. If power goes out, we will make every effort to restore service quickly. Have an alternate care plan or maintain a battery-powered backup in the event of loss of electric service.
• Customers with a medical notation are responsible for their energy bill and may be disconnected for non-payment.

We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.

Dominion Energy is helping small businesses, non-profits, and houses of worship impacted by the pandemic with bill payment assistance toward their Dominion Energy electric bill.

Application Period

• Now until funds are exhausted

Benefit Amount

• One-time assistance up to $1,000

Eligibility Requirements

• Be a for-profit business owned and operated independently, a nonprofit with 501(c)(3) status, or house of worship.
• Have an annual Dominion Energy electric bill amount of $15,000 or less based on 2020
• Must be licensed to do business in Dominion Energy’s service territory with an active, separately metered Dominion Energy account(s).
• Certify business has loss of revenue due to coronavirus.
• Employ 50 or fewer people as of January 1, 2021.

Exclusions

• Franchises or other business arrangements in which utility accounts are maintained by a parent company.
• Government-owned business entities (except for businesses owned or controlled by a Native American Tribe).
• A business principally engaged in rental property by residential, commercial, or industrial tenants.

How to Apply

• Download the application
• Email completed applications to AskEnergyShare@dominionenergy.com

The U.S. Department of Treasury's ARP is providing critical assistance to small businesses by facilitating the deployment of capital and support.

Paycheck Protection Program

• Providing resources to maintain their payroll, hire back employees who may have been laid off, and cover applicable overhead.

Small Business Tax Credit

• Extends a number of critical tax benefits, particularly the Employee Retention Credit and Paid Leave Credit, to small businesses.

Economic Injury Disaster Loans (EIDL) provides economic relief to small businesses and nonprofit organizations that are currently experiencing a temporary loss of revenue. Three types of EIDL loans are offered:

Economic Injury Disaster Loan

• A long term, direct loan from the SBA

Targeted EIDL Advance

• Emergency grant providing working capital to businesses and non-profits located in low-income communities, that suffered a reduction in revenue greater than 30%, and have 300 or fewer employees.

Supplemental Targeted Advance (limited eligibility)

• Emergency grant for the smallest, hardest-hit businesses and non-profits located in low-income communities, that suffered a reduction in revenue greater than 50%, and have 10 or fewer employees.

Created by the Virginia Department of Social services, this app and website provides resources to Virginia Businesses in need.

Find information for:

• Assistance for small business loans, rent and mortgage relief
• Information about sanitation and cleaning
• Business obligations to employees
• Guidance for work in child care or elder care facilities

SNAP provides monthly nutritional assistance to supplement the food budget of eligible families so they can purchase healthy food. During the COVID-19 pandemic, the government extended the 15% SNAP benefit increase through September 30, 2021.

• $28 average increase per month per person.
• Eligibility was widened for food assistance and those not eligible in the past may now be eligible.

Eligibility Requirements

Eligibility is based on financial and nonfinancial criteria. Visit the SNAP page of the Virginia Department of Social Services for full eligibility requirements.

• Applicants must meet income eligibility guidelines.
• The program may have work requirements with certain exemptions.
• College students may have school enrollment requirements.

How to Apply

SNAP is a program of the Virginia Department of Social Services.

• Option 1: Screen for eligibility and/or apply online through CommonHelp
• Option 2: Submit an application manually. Fill out an "Application for Benefits" and return it to your local department of social services.
  • English application
  • Spanish application

WIC can help with supplemental foods, health care referrals, and nutrition education for low-income pregnant, breastfeeding, and non-breastfeeding postpartum women, and to infants and children up to age five who are at nutritional risk. During the COVID-19 pandemic, the government boosted WIC benefits.

• Extra $26 per month (for a total of $35 per month) through September for fruits and vegetables.

Eligibility Requirements

Visit the Virginia Department of Health for specific eligibility requirements.

• Be a pregnant, breastfeeding, or non-breastfeeding postpartum women, an infant or child up to age five
• Be a resident of Virginia
• Meet income requirements
• Applicants must have a nutritional need (determined at your local WIC clinic)

Where to Apply

SNAP is a program of the Virginia Department of Social Services.

• Option 1: Screen for eligibility or apply online
• Option 2: Contact your local health district to make an appointment

Summer Food Service Program (SFSP)

This program provides kids and teens in low-income areas free meals when school is out. Find a SFSP site in your community:

• Use the Meals 4 Kids Site Finder
• Text “Summer Meals” to 97779
• Call 866-348-6479

Pandemic Electronic Benefit Transfer (P-EBT)

P-EBT provides money for families to buy groceries for meals their children would have received at school but can’t access because school is closed or they’re attending remote classes.

Eligibility Requirements

Visit the Virginia Department of Social Services for full eligibility requirements.

• Students must qualify for free or reduced-price school meals under the National School Lunch Program
• Households that participate in SNAP and have children under the age of six may also be eligible

Where to Apply

Participating schools will communicate directly to eligible households. Eligible households do not have to apply for P-EBT benefits

Contact the P-EBT Call Center If you believe there are eligible students in your household and you don’t receive P-EBT benefits.

• Phone: 866-513-1414 or 804-294-1633 (Monday – Friday from 7 a.m. to 6 p.m.)
• Submit an inquiring using the P-EBT Inquiry Form

Many local organizations are providing food to assist customers. If you need immediate help finding local food resources such as meal sites and food banks, The USDA National Hunger Hotline may be able to help.

• For English, call 866-3-HUNGRY (866-348-6479) and for Spanish, call 877-8-HAMBRE (877-842-6273). The hotline operates Monday through Friday, 7:00 AM to 10:00 PM.
• You can also text “97779” to the automated service with a question that may contain a keyword such as “food,” “meals,” to receive an automated response to local resources.

Here are some links to find food banks in your area.