Residential Customers

• Dominion Energy will resume service disconnections for nonpayment beginning October 1, 2021. We are here to help. Please call 866-DOM-HELP (866-366-4357) to find a payment arrangement that works for you.

Non-Residential Customers

• Dominion Energy has resumed disconnection for nonpayment for commercial customers. If you have fallen behind on your bill, we encourage you to contact us now for payment arrangements and assistance options. We offer flexible payment plans, both short and long-term, and will find a plan that works best for you. Please call us at 866-366-4357.

We are continuing to waive late payment fees on past due balances.

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

• Available for residential and commercial customers.
• There are no fees associated with payment plans.

Long-Term Payment Plans

Extended long-term payment plans are available for a limited time. A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.

Until February 28, 2022:

• Up to 24 months with no down payment requirement.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill.

The North Carolina Department of Social Services offers several ways to assist customers with their energy bills. Contact your local Department of Social Services to apply and for additional information.

Crisis Intervention Program (CIP)

• This program assists individuals and families who are experiencing a heating or cooling related crisis.

Application Period

• July 1, 2021 through June 30, 2022 or until funds are exhausted

Eligibility Requirements

• Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
• Meet income requirements
• Must have a health related or life threatening emergency to potentially be eligible
• Have a utility statement that shows how much is owed to alleviate the crisis (A disconnect notice is not currently required. A final notice or past due utility bill may be presented.)

How to Apply

• Option 1: Apply online through ePass – North Carolina’s secure, web-based, self-service tool to apply for and manage benefits
• Option 2: Contact your local Department of Social Services
  • English application
  • Spanish application

EnergyShare is our energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.

Application Period

• June 1 through Sept 30 or until funds are exhausted

Benefit Amount

• Up to $300

Eligibility Requirements

• No income restrictions
• Must demonstrate a crisis
• Must have cooling expense responsibility
• Must be a Dominion Energy customer

How to Apply

• Application is through one of our partnering agencies. Download a list of EnergyShare Agencies.

2-1-1 North Carolina

This free service can refer you to additional available utility assistance programs in your locality, from non-profits to houses of faith.

• All referrals are free and confidential
• 2-1-1 North Carolina is available 24/7, by phone (dial 2-1-1) or by visiting NC211.org
• Trained professionals can refer you to resources for many needs:
  • Utility and rental assistance programs
  • Food banks
  • Shelters
  • Physical and mental health resources
  • Child care and elder care
  • And much more
• 2-1-1 North Carolina does not provide financial assistance or take applications for any programs, but provides referrals to available programs in your area.

North Carolina Department of Social Services (NC DSS)

NC DSS' programs are designed to help North Carolina's most vulnerable citizens find solutions to life's many challenges.

The Department administers a variety of programs, including Temporary Assistance for Needy Families (TANF) program called Work First (WF), Food and Nutrition Services (Food Stamps), Medicaid, child and adult services, disability services, and more.

Emergency Assistance (Short-Term Financial Assistance for Families in Crisis)

Families who are experiencing a financial emergency may be eligible for financial help to pay for housing and utilities.

Eligibility Requirements

Families that meet the following criteria may be eligible:

• The family must have a child who lives with a relative as defined for Work First Family Assistance
• Total income must be at or below 200% of poverty level
• The family has proof of identity and citizenship

How to Apply

Work First applicants are required to register for the First Stop Employment Assistance Program with the Employment Security Commission. Failure to register results in the family's ineligibility for Work First Family Assistance.

Apply at your local Department of Social Services.

North Carolina Department of Health and Human Services COVID-19 Response page

Created by the North Carolina Department of Health and Human Services, this website provides resources to North Carolinian’s in need.

Find information for:

• Assistance and support programs
• Assistance with health care needs and to locate providers
• Child care information and providers
• And much more

Federal funding is available for rent and utility assistance to low-income renters that are experiencing financial hardship due to the impact of COVID-19. The Housing Opportunities and Prevention of Evictions Program (HOPE) is managed by the NC Office of Recovery and Resiliency.

Application Period

• Program is open

Benefit Amount

Update (Aug 1): The monthly rent award limit increased by 30%, the utility award limit increased by 100%

• Rental Assistance: Eligible applicants may receive up to 12 months of rent assistance, which may include up to nine months of past due rent. The program also pays three months of future rent at a time, with 12 months being the maximum amount of assistance the program can provide.
• Utility Assistance: Available for applicants of rent assistance through HOPE. The program will pay up to three months of past due utilities capped at:
  • Electricity: Up to $510
  • Natural gas, propane or heating oil: Up to $135
  • Water: Up to $105
  • Wastewater: Up to $120

Eligibility Requirements

• Must rent your place of residence
• Been late on rent or utility payments sometime since April 1, 2020 or been faced with homelessness or possible eviction
  • Do not have to be late on rent at time of application
• Lost income or been unemployed due to COVID-19, or experienced significant financial hardship from the pandemic
• Have a gross household income at or below 80% of the area median income. Check your county’s median income using HUD 2021 Income Limits Documentation System tool.
• Live in one of the 88 counties HOPE serves.

Where to Apply

• Option 1 Online: Apply online using the Applicant Pre-Screening Tool
• Option 2 Phone: Contact the Hope Program Call Center at 888-927-5467

The federal eviction moratorium expired July 31, 2021.

• Rent relief funds are available through the North Carolina’s Housing Opportunities and Prevention of Evictions (HOPE) program. Learn more about the program and how to apply at HOPE.NC.gov.

Through the American Rescue Plan, North Carolina was allocated $273 million from the Homeowner Assistance fund. The program is to prevent mortgage delinquencies, defaults, displacements and foreclosures for homeowners experiencing financial difficulties due to COVID-19.

Application Period

• The program is underdevelopment with anticipation of the program opening later this fall. Sign up to be notified when the application portal opens.

Eligibility Requirements (subject to change)

• Homeowner must have experienced a financial hardship after January 21, 2020 due to the pandemic.
• Income is equal to or less than 150% of the area median income.

LIHWAP provides assistance to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services.

Application Period

• The program is still being established. More information will be updated once the program is fully up and running.

Consumer Financial Protection Bureau

• More information about resources for renters and homeowners.

U.S. Department of Housing and Urban Development

• Find COVID-19 resources addressing housing and health needs.

Emergency Broadband Benefit program

• Provides low-income households a discount on internet services. Visit the NC Department of Information Technology for more information.